Simple things change the world
When my girlfriend and I were students, we travelled back to school on Sundays. My mother used to pack a juicy orange for a snack. It was nice to eat an orange in the train. My orange peels would drop on the floor and the orange juice dripped onto my shirt. My girlfriend didn’t have the same problem: her mother put an orange into a bag, the orange already had cuttings in the peel. The bag also included a napkin to wipe her fingers. She peeled her orange nicely, ate it, put the orange peels and the napkin back into the same bag, and threw it into the trash bin. This experience made me realise something essential about design – especially, service design. Simple things can be made in various ways: by making a mess – or with style and ease.