At Framery, we believe that given the chance and a supporting environment, anyone can develop, be innovative and thrive. We offer challenging tasks and a steep learning curve in a rapidly changing international environment. You will be working alongside talented colleagues in a fast-paced and youthful working place. 

We are now looking for a Partner Support Trainee. The Partner Support Team aims to provide an excellent customer experience to all Framery partners (ie. our dealers) all around the globe and support the global Framery Sales Team. 

Versatile everyday tasks include order handling, sales support and other customer related responsibilities and projects. You will collaborate with multiple internal and external stakeholders and work within a team of  Partner Support Coordinators. Internally you will work with the entire Supply Chain function & Sales in Framery’s dynamic environment and externally you will communicate with our partners and service partners globally. Working days in the Partner Support team are filled with versatile tasks as well as good laughs.

Main responsibilities in the role:

  • Supporting Framery partners with their inquiries and orders

  • Supporting Sales team with their inquiries related to orders

  • Receiving and checking pod and spare part Purchase Orders from our partners

  • Entering Sales Orders in ERP (Netsuite)

  • Sending out order confirmations

  • Sending out prepayment invoices

You could be our next talent, if you have a natural desire for problem solving, would love to operate in an international environment and have the ability to think like a customer. Following KPI’s and executing timetables doesn’t give you a headache and you have a built-in can do -attitude and self-imposed way of working. We hope you already have some knowledge of international business and its practices and know how to operate proactively and independently in a fast-paced environment.

What we expect from you:

  • Excellent written and spoken English skills, as that is our primary working language

  • Additional language skills are considered an advantage, but are not mandatory

  • Ability to excel when working as a team as well as independently

  • Understanding the value of good customer service

  • Ability to learn quickly & adopt new ways of working
     

If you are wondering what being a trainee at Framery is like, read our previous trainees’ thoughts here.

Interested? We’d love to hear from you as soon as possible. Please send your application by 5th of February 2023 at the latest. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the application.

Questions regarding the role? Team leads Katri Luukko (+358 44 352 5256) and Lotta Halttunen (+358 40 024 9842) will be happy to answer during the following times:

Katri: 11.1.2023 from 13:00 to 15:00
Lotta: 18.1.2023 from 12:00 to 14:00 

Looking forward to your application!

Employment type: Fixed term, 6 months

Contact:

Location: Patamäenkatu 7, 33900 Tampere, Finland